Return Policy

Change of Mind

In the event of changing mind of the item you purchased from us, it is your responsibility to return it back to us unopened and unused and in the original packaging which must be in original saleable condition. a 20% re-stocking fee will apply due to the majority are special orders from our suppliers. Shipping fee is non-refundable. If goods were shipped for free, the initial delivery fee will be deducted.

Incorrect, Damaged, or faulty item on arrival

Please contact us within 7 days after receipt of the goods in the event of any damaged or incorrect item received; claims received after 7 days will NOT be processed. If you received a fault item, please email us in 7 days with photos and details of descriptions to enquires@dawnlux.com.au.

Limits on Return Policy

• No change-of-mind refunds on sale items

• No change-of-mind refunds after seven days

Refund Policy

We have a 14-day return policy; to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquires@dawnlux.com.au. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. No returns accepted if products no installed by a licensed electrician. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.